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Owned and operated by Sentinel Home Supply, our team is ready to answer questions about any product in our catalog.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by an estimated 5 to 8 business days in transit. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status directly through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on conditions and how to start a return, please refer to our Return Policy page linked in the footer.
Can I exchange an item for a different model?
If you need a different model or size, start a return within the 30-day window and place a new order for the product you prefer. Our team can walk you through the process if you send us a message.
How do I choose the right product for my space?
Every product page includes detailed specifications such as dimensions, power requirements, and capacity. If you are comparing options like hot tubs, saunas, or garage cabinets, send us a message with your space dimensions and we will help narrow things down.
Do your products require assembly?
Assembly requirements vary by product. Each product page lists what is included and whether customer assembly is needed. Review the specifications section or contact us before ordering if you have questions about setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
Changed your mind? Our 30-Day Returns policy gives you time to make sure the product is right for your home.
